You Are the Leader – Customer Excellence Begins with You
In today’s competitive marketplace, extending excellent customer service is essential to the survival of any business. I hope by now most...
Happy Employees Means Happy Customers
The purpose of call centers is to create happy, loyal customers. We’ve all been there, on the phone with an unresolved issue, waiting to...
How Millennials are Changing the Customer Service Landscape
Millennials (those youngsters born between 1981 and 1996) represent more than 25% of the nation’s population, which is why it makes...
Choosing A CRM For Your Organization
To be successful in the customer service game, companies need to communicate effectively with their customers and cater to all their...
The Service Mentality
Skills and techniques are important in providing excellent service to customers, but they aren’t the only keys to success. Leading...
Four Benefits to Outsourcing Customer Care
Outsourcing to a call center is one of the best ways for companies to quickly improve productivity, efficiency, and profits. In fact,...
