How Call Center Outsourcing Can Save You Time and Cost
In today’s competitive world, if a company has to survive and thrive, it needs to provide superior quality products or services as well...
How To Improve Customer Service
Your customer service call center is the heart of your business, and has a direct effect on customer satisfaction. If they experience...
The Power of the Customer Satisfaction Survey
How important are customer surveys? Peter Drucker’s old saying comes to mind: “You can’t manage what you don’t measure.” Those surveys...
Why CRM is Essential for Effective Contact Center Engagement
Customer relationship management (CRM) is a moving target of definitions and associations. Even full time professional industry watchers...
12 Customer Service Skills Every Employee Needs
There are certain customer service skills that every employee must master if they are forward-facing with customers. Without them, you...
Call Center Technology Improves Efficiency and Service
Call center technology has continued to evolve in many different directions. As a result, it can vary from the small and simplistic...
