4 Keys to Acting With Empathy in Customer Service
What is empathy? It is something as simple but important as the ability to put ourselves in other people’s shoes. In the field of...
Handling Customer Service as your Business Grows
When you first begin a professional journey as a small business, some aspects of running a company are easier to manage than others....
Anatomy of a Really Good Customer Service Call
Your call center agents are key to your company’s success. They are the first point of contact with your customers and responsible for...
The Importance of Quality Customer Service in the Workplace
Businesses do not exist without customers. Catering to the needs of the client is key to customer retention. To provide excellent...
Do You Use the Right System for Your Business?
These days a lot of people do research on products before they make a purchase. Some people are impatient and will just get the first one...
