Anatomy Of a Great Customer Service Call
Your call center agents are key to your company’s success. They are the first point of contact with your customers and responsible for...
The Top Complaints from Employees
If you’re the kind of boss who fails to make genuine connections with your direct reports, take heed: 91% of employees say communication...
Customer Experience vs. Customer Service vs. Customer Care
Customer experience is one of the hottest buzzwords in business these days. Companies are pouring more resources than ever before into...
Best Qualities of Top Call Center Agents
Good call center customer service representatives are hard to find. To be the best, they have to have the right personality, skills, and...
What Customer's Want-And Don't Want
Customers want a good experience. A big part of that is exceptional customer service. Don’t confuse the two. The experience is everything...
How To Choose a Call Center For Your Business
Customer service is a critical aspect of any business, but sometimes managing the phones can become a burden that undercuts daily...
