10 Lessons Everyone Should Learn about Customer Service
Someone once said that sales without customer service is like stuffing money into a pocket full of holes–and we couldn’t agree more....
Why Call Center Customer Service is So Important
WHY CALL CENTER CUSTOMER SERVICE IS SO IMPORTANT To many, call centers seem like relics of the past. After all, most people remember the...
The Best Call Center Software Features You Need
Even in today's digital world, customers often prefer phone support when reaching out to customer service. The immediacy and familiarity...
4 Keys to Acting With Empathy
What is empathy? It is something as simple but important as the ability to put ourselves in other people’s shoes. In the field of...
6 Ways Technology Will Affect the Future of Customer Service
Service technology is software that assists customer service teams in achieving customer success. These tools improve workflow efficiency...
